Política de envío
Your order will be processed within 1-3 business days. Once your order is processed, we will send you an email with your order confirmation and tracking number. Wait 3-5 business days for an updated tracking number to become available.
We work directly with the manufacturer to provide you with the lowest prices, because of this, shipping can take several weeks. Shipping times vary by destination country, as our policy covers shipping worldwide.
We work directly with the manufacturer to provide you with the lowest prices, because of this, shipping can take several weeks. Shipping times vary by destination country, as our policy covers shipping worldwide.
Average shipping time:
Shipping to most countries will take 7 to 15 business days . They do not include customs processing time.
Shipping to most countries will take 7 to 15 business days . They do not include customs processing time.
| Location | Average delivery time |
| United States | 7 - 15 business days |
| Canada | 7 - 15 business days |
| UK and Europe | 7 - 15 business days |
| Australia |
7 - 15 business days |
| Italy |
7 - 15 business days |
| Worldwide* | 7 - 21 business days |
Worldwide* includes such countries as (Austria, France, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland) for these countries' delivery 7-21 business days
COVID-19 and holiday season updates:
Please note that shipping and delivery times may be delayed by 1-2 weeks due to the COVID-19 pandemic and high order volumes during the fourth quarter holiday season.
Please note that shipping and delivery times may be delayed by 1-2 weeks due to the COVID-19 pandemic and high order volumes during the fourth quarter holiday season.
Tracking Information:
Wait 3-5 business days before updated tracking becomes available after receiving your confirmation email. While we do our best to offer you complete tracking, please note that we cannot provide the exact location and estimated delivery dates until your order has been delivered by courier. You can track your order here .
Incorrect shipping address:
If you have provided an incorrect shipping address or need to update it, please let us know as soon as possible at info@palanajewelry.com.
If the order has already been shipped to the destination listed on the original order, unfortunately you will need to place another order with the correct address. PALANA is not responsible for any charges associated with the original or new order.
If the order was shipped but sent back to the warehouse or our shipping agent, we may ship the item to you with any additional shipping charges you incur. Please note that it can take up to 12 business days to reship, as it must first be sent back to us and then forwarded based on the updated address). PALANA is not responsible for any costs associated with the original or modified order.
If you have provided an incorrect shipping address or need to update it, please let us know as soon as possible at info@palanajewelry.com.
If the order has already been shipped to the destination listed on the original order, unfortunately you will need to place another order with the correct address. PALANA is not responsible for any charges associated with the original or new order.
If the order was shipped but sent back to the warehouse or our shipping agent, we may ship the item to you with any additional shipping charges you incur. Please note that it can take up to 12 business days to reship, as it must first be sent back to us and then forwarded based on the updated address). PALANA is not responsible for any costs associated with the original or modified order.